FREQUENTLY ASKED QUESTIONS:
Our manufacturing plant is located in Brownwood, Texas. We welcome all our customers to come visit our plant. If you’d like a tour, please call our customer service team at 800.346.0515.
We’ll reprint or issue credit on any order that you’re not satisfied with.
Our standard production time is 2-4 business days depending on the product. Most products are shipped within 2 business days.
Yes, for 4 color products only.
You can upload new orders or place reorders with your online account. You can also email, fax, mail or place phone reorders. If you have large corporate accounts, we suggest utilizing our PrintKeeper tool to manage their business card and stationery ordering. For a PrintKeeper demo, call us at 800.346.0515.
PrintKeeper is an online order management tool for your corporate accounts. We’ll help you get your corporate accounts set up in PrintKeeper and you’ll still maintain control of your accounts. If you’d like a demo of the site, call us at 800.346.0515.
Payment is accepted by credit card at time of order. The credit card information will be maintained in our system and charged as each order is placed.
You may create an account by clicking "My Account / Login" on our homepage, fill out the information requested. A member of our Sales & Solutions Department will be reaching out to you to get your account set up. Or you can call us at 1.800.346.0515
A bleed occurs when the printed image extends off one or more edges of the card.
Thermography, flat printing, and/or foil stamping in various pairs and combinations. Some limitations due to stocks and inks will restrict combinations. 4 color is available with foil stamping and/or UV coating.
We do offer art services. Talk to one of our customer service representatives to learn more about pricing scale. 1.800.346.0515
We offer LaserProof Thermography or Flat Printing, and/or Foil Stamping.
Yes, all our letterhead and envelope printing processes are safe to print on again with your copier or laser printer.
Yes, we do offer PANTONE® ink matching for most colors except Fluorescent and some metallic PANTONE® inks. Please call us if you have a question about color matching.
We accept PDF, EPS and PS files.
300 dpi (dots per inch) is the resolution of the output PDF file.
The correct page size is determined by the product. You can download blank templates in our Download Templates section or under the Templates tab on each product.
We offer UPS and USPS.
Yes. We can drop ship / blind ship a package to your customer. Simply select YES in the Drop Ship option in the pricing calculator then at checkout select an address from your Address Book. The order will now ship with the selected name and address as the return address for the package. There is an additional fee for this service.