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FAQs

Artwork FAQs

Q. I need help with my artwork file. What should I do?

Visit our Artwork Guidelines section for instructions on preparing your file. You can also call us at 800.346.0515 and one of our order specialists will assist you.

Q. Why is it important to scan images at the correct finished size?

Resolution and image quality are poor if an image is scanned at its original size and then enlarged in your graphics program. Scan the image at greater than 100% to match the intended final size. For example, if the original image is an inch wide and it needs to be three inches, scan at 300%. It's always better to scan too large than to scan too small. An image can be reduced with no loss in quality, but quality will be lost when enlarging a scan.

Q. What types of files do you accept?

We accept PDF or EPS files from Adobe® InDesign®, Illustrator®, Photoshop®; CorelDRAW®; or QuarkXPress®.

Q. Do I need to embed fonts?

Yes, embed or convert all fonts to outlines, curves, or paths.

Q. What is a bleed?

A bleed occurs when the printed image extends off one or more edges of the card.

Q. What CMYK values do you suggest for rich black, Reflex Blue, and flag blue?

Rich Black: C=60% M=40% Y=40% K=100%
Reflex Blue: C=100% M=80% Y=17% K=20%
Flag Blue: C=100% M=72.2% Y=0% K=5.9%

Q. How do I upload more than two files?

If you have more than two files to upload, you will need to compress the files into one with either WinZip for Windows OS or StuffIt for Mac OS. If you do not have either one of these programs, you can obtain them at: www.winzip.com or www.stuffit.com.

Q. What is the correct page size when ordering?

The correct page size is determined by the product. You can download blank templates in our Product Templates and & Dimensions section.