Okay, you've got your document ready to go--now you're ready to send it on to us. All you have to do now is take the following steps to help make the Electronic Ordering process move as smoothly and efficiently as possible.
Proof Your Document
Although we try to check for spelling, correct abbreviations, mechanics, and so on, please carefully proofread everything on your end to make sure you haven't overlooked any spelling or typographical errors.
Compressing Your Files
It might be a good idea to compress your files, which will speed up sending and uploading time. Compression is also a good way to keep files together in one place during transmission. Be careful, however! If you over-compress, we'll have problems and you won't really be saving any time. Occasionally we've received ".sit" compressed files with file sizes of 0KB! We recommend using the following programs for compression: WinZip for PC or Stuff-It for Mac. Also for Mac you can create a Self-Extracting Archive file. Beta versions of these programs are available on the Internet at little or no cost, so consider using them.
Transmitting Your Files
Now you're ready to attach your files to an e-mail message addressed to us. In your e-mail, please include the following:
- Your alphabetical dealer number
- Your company name
- Your name and phone number
- Name and phone number of person to contact regarding problems
- Your Purchase Order Number, if applicable
- Type of product ordered
- Ink(s), screen values, foil color
- Stock
- Quantity
- Platform used (Mac or PC)
- Application used and version number
- Shipping Information
- Additional Instructions
- Margin specifications (if necessary)
If you include this information, there should be no delays unless we encounter problems with your files. After you send this e-mail message along with your attachments, you should receive confirmation via e-mail stating that we did receive your order and that it has been entered for preflight. If there are any problems or questions, a customer representative will contact you. If you receive this e-mail confirmation, you do not need to call to check if we received your order.
Finally, please fax us a composite of your file (toll free 877-361-1810) . After you create your file and have saved it as you want it to look, print a copy and fax us that proof. This way we can make sure our output matches yours. Be sure to indicate your company name and phone number on fax to avoid order duplication and/or order delays.